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If SSPR writeback is configured and the user's password is managed on-premises, the user is allowed to proceed to authenticate and reset their password.Checks to see if the user's password is managed on-premises, such as if the Azure AD tenant is using federated, pass-through authentication, or password hash synchronization:.For more information, see Administrator reset policy differences. If an Azure administrator role is assigned to the user, then the strong two-gate password policy is enforced.If the policy requires two methods, check that the user has the appropriate data defined for at least two of the authentication methods enabled by the administrator policy.If the authentication methods aren't configured, the user is advised to contact their administrator to reset their password.If the policy requires only one method, check that the user has the appropriate data defined for at least one of the authentication methods enabled by the administrator policy.Checks that the user has the right authentication methods defined on their account in accordance with administrator policy.If the user isn't enabled for SSPR, the user is asked to contact their administrator to reset their password.Azure AD now verifies that the user is able to use SSPR by doing the following checks: Īfter the SSPR portal is displayed in the required language, the user is prompted to enter a user ID and pass a captcha. For example, to specify the Spanish es-us locale, use ?mkt=es-us.If you want to link to the SSPR in a specific localized language, append ?mkt= to the end of the password reset URL along with the required locale.The password reset experience is localized into the same languages that Microsoft 365 supports. By default, the browser locale is used to display the SSPR in the appropriate language.When a user selects the Can't access your account link from an application or page, or goes directly to, the language used in the SSPR portal is based on the following options: What organization does the user belong to?. ![]() When a user accesses the SSPR portal, the Azure platform considers the following factors: ![]() They must first have registered their desired authentication methods. How does the password reset process work?Ī user can reset or change their password using the SSPR portal. If your IT team hasn't enabled the ability to reset your own password, reach out to your helpdesk for additional assistance. If you're an end user already registered for self-service password reset and need to get back into your account, go to. This conceptual article explains to an administrator how self-service password reset works. If this doesn’t work to reset your password, submit a password reset request via our New Service Request wizard. You can get more information about resetting your admin password in Reset your administrator password. Your Office 365 account is synchronized through directory synchronization. Note : You need a mobile phone that can receive text messages for password reset only if one or both of the following applies to you: Your organization has a custom domain that you’ve set up to use with Office 365. #Reset office 365 account admin phone support how toFor instructions on how to add this information to your user account, see Create or edit users. To reset your own password, you must have already provided an alternate email address and mobile phone number that can receive text messages. On the Office 365 sign-in page, click Forgot your password? and follow the instructions. You can ask another admin to reset your password, but when you're the only admin in your organization, or no other admin is available, you can reset your own password. Applies to: Administrators of Office 365 for enterprises and Office 365 for professionals and small businesses Author: Suzanne Girardot, Office 365 writer If you're an Office 365 admin, you can now reset your own password without having to submit a service request.
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